At a glance
| Return requested within | You receive |
|---|---|
| Days 1–15 | A full refund |
| Days 16–30 | Store credit |
| After 30 days | Not eligible for return |
What counts is the day you request the return, not the day we receive the product — so shipping time never costs you your refund. Days are counted from the date you receive your order (for purchases made at our showroom, from the purchase date). This policy applies to products purchased from EcoPowerTech online or at our showroom.
Condition of the product
Products must be returned in their original condition, with all parts and accessories included.
Restocking fees and non-returnable items
- In-stock products: no restocking fee.
- Special orders (items we order specifically for you and don't normally stock): 25% restocking fee.
- Custom orders (products made or modified to your specifications): cannot be returned or cancelled.
- Made-to-order items: returns are subject to approval and are usually not returnable or cancellable.
How to return a product
- Request the return. The day you contact us is your request date. Reach our team through the Contact Us page, by phone at (305) 851-7028 or by email at sales@ecopowertech.com, and include your order number. We'll confirm the return before you send anything.
- In store — free. Bring the product to our showroom at 2760 W 84th St, Unit 4, Hialeah, FL 33016 during our store hours. There is no cost to return in store.
- By mail. We'll give you the return address. Return shipping is paid by the customer.
Whether you get a full refund (days 1–15) or store credit (days 16–30) depends on the day you requested the return. We issue your refund within 2 business days of receiving the product; depending on your bank, it can take 2–5 more business days to appear on your statement.
Using your store credit
Store credit is saved to your EcoPowerTech customer account. You can use it at our Hialeah showroom, or when you place an order with our sales team by phone or email. Store credit can't be applied at online checkout yet.
Damaged or defective products
If a product arrives damaged or doesn't work, contact us right away. Manufacturing defects are covered by our Warranty Policy.